Are you dissatisfied with a product or service provided? We are very sorry to hear that. Although we make every effort to provide the best possible service and quality, sometimes things can still go wrong.

​Customer responsibility

The customer undertakes to check the goods immediately upon receipt. If functional defects are found, they must be reported immediately.*

How to report a complaint?

• Create a complaint ticket .
• Complaints regarding faulty delivery/handling must be reported within 14 days.
• The general time limit for admissibility of complaints is 14 calendar days.

How is the complaint followed up?

• We guarantee a response to your complaint within 14 days after receipt.
• We investigate the complaint and establish validity.
• In case of justified complaints, you will be contacted and an appropriate solution will be offered.
• You will also receive a reply from our after-sales service in the case of unfounded complaints.

*For items under warranty, the statutory warranty periods apply.
For mounting hardware: lifetime warranty against rust, 25-year manufacturer's warranty, 10-year warranty paint & anodisation.